Sales Terms and Conditions

This text only fulfills an informative function. The Spanish version of this text being the valid one.

Payment methods


You should you pay through any of the payment methods described below, as directed. The invoice will be issued, which will be delivered together with the products purchased. All payments will be made in Euros.

  • Credit card and Paypal, Visa, Mastercard or Euro6000. Without any commission. The client, the “Confirm Order” is redirected to the PayPal website. Simply give us your credit card number, expiration date and the security code CVV2 or CVC2. In this case, your data will be encrypted and sent. When the customer has made the payment, you will receive confirmation by Pay Pal and proceed to send the goods without financial cost. Visit PAYPAL, the payment card to safer distance today.

  • Bank Transfer Please transfer the amount to the bank account indicated. Please use your order ID as payment reference. Your order will not be shipped until funds are received in our account.
  • With credit card through Wirecard. Visa, MasterCard, American Express, Euro6000 etc etc. Without any commission. Simply provide your credit card number, expiration date and the security code CVV2 or CVC2. Your data will be encrypted and sent. When the customer has made the payment, you will receive confirmation and proceed to send the merchandise at no financial cost.

Prices and availability of products

If an ordered product runs out, the order will be canceled but with a warning to the customer, except where it is impossible to contact with him and propose a similar product, in which case you can either modify your order initial or accept or reject our proposal.

The prices of the products will be the ones appearing on the Website at the time you make your order. We reserve the right to modify at any time the prices of their products, in which case the new prices apply immediately to new orders that you could make and the changes that you request in connection with previous orders, it being understood in any if price changes do not apply to orders already made by you which are pending delivery.


The rate on VAT is included in product prices.

Shipping costs

Shipping costs, which will add to the total amount through an automated process, are the following rates:

Spain (Peninsula)
7,95 € up to 2 kg. and 29,95 € up to 5 kg.
Transport Agency / 3-5 business days
Spain (Baleares Canarias Ceuta Melilla Andorra)
29,95 € Baleares and 49,95 € Canarias, Ceuta, Melilla and Andorra
 Transport Agency / 7-10 business days
49,95 €
Transport Agency / 3-5 business days
Beetween 37€ and 67,9 € (except for exceptions)
Transport Agency / 10-15 business days
Beetween 49€ and 184,95€ (except for exceptions)
Transport Agency / 15-20 business days

* Insurance included. As valuable goods, including shipping carries additional insurance against breakage or loss, amount applied on the final price of the order (charged by transit agencies). Some custom offices may charge a fee of which we are not responsible. Please inquire of the possible customs fees in your country (outside UE) before placing your order.

Amounts adjusted to the rates of NACEX transport company. The countries were NACEX has no service the order will be sended via UPS.

Shipping Order

Orders are sent at 14:00 pm on weekdays. Orders received before 10:00 am, will be prepared and shipped on the same day (if payment was made). Those received after this time (10:00 am) will be shipped the next business day.

In just 3-5 working days to anywhere in the Spain (peninsula) and 7-10 days for the Balearic Islands, Ceuta and Melilla and Andorra, after it has completed the order, you will be enjoying at your home the selected products that you will receive by a recognized courier company. See shipping to other countries.

  • Transits to major cities. They do not include customs delays.
  • Shipments may be delayed caused by events beyond the control of our company.

Orders won’t be delivered to a PO Box. We do not ship via postal service. Shipping is done through an express parcel company and will be sent directly to the shipping address you indicate in your order form.

The delivery time described will take effect in the event that the client is reachable at the place of delivery during the indicated period, in which case the goods shall be considered as delivered on the date in which we make them available to the customer at the point of delivery.

The order will be cancelled and returned to our facilities in any of the following two assumptions:

  • You can not make delivery when this is attempted three times.
  • It was not possible to contact the customer in 9 business days after the first failed delivery attempt.
  • Orders paid by credit card, check or bank transfer and returned after several attempts at delivery by transport agency, will be refunded except for the costs generated by transport.


The products feature guarantees applicable in each case.

Products purchased on the Website always provide information, assistance and customer service in Spain (also for people all around the world). For more information please contact our Customer Service:

SPAIN: can also call 955857572 (in Spanish only).



EU countries outside:

No guarantee will be applicable if the device has been opened or tampered with inside.


Our ultimate goal is the satisfaction of our customers. Therefore, we want to ensure that the product that you have acquired in our store always corresponds to its expectations. If it were not so, you have 30 working days from the day of receipt of the goods to return the product. Simply send us an email to, including your name, address, phone number, ID number and the product being returned. You can also call 955887572. We will inform you as a refund.

The shipping the product will be managed by the client, and the direct costs of this return will be borne by the customer as costs and justified additional costs to meet the return policy.

The refund of the purchase shall be in any case, upon receipt of items in our offices, after checking the status of the goods. These must be unused and in its original packaging. After checking this, we will proceed to refund the amount (shipping costs or any other costs related to the shipping not included) in the same form in which they were purchased, except cash, which shall reinstated by check. In the case of tablets or infusions, the client must send / empty containers and the rest unused.

In the event that a refund article is not in these conditions, that is, has been given a not corresponded use with normal, the article shall be forwarded to the client again, in addition to charge for the shipping.

In the event that the product arrives to the customer in damaged or defective condition, the same product will be changed in perfect condition. The customer has to declare the problem to the transport company, in case of expensive articles.

No returns will be accepted for products “made according to the consumer’s specifications or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.” (Act to the Retail Art. 45).


The website guarantees a safe purchase. For your safety, you’ll find that at no time you are going to be asked for their bank details in any of the forms of payment available. To ensure the safety of your purchase, card payments are made directly to the PayPal website, or Redsys through a payment gateway that will be send from our shop at the time of payment through a secure connection


The following information applies to the entire website, By using this website you accept this disclaimer.

The information on this page is a translation of its Spanish version for informational purposes. In case of doubt, the Spanish version will prevail.

The information contained in is for informational purposes and are not intended to replace the advice of your doctor or specialist. The authors and the administrator of this website assumes no responsibility for the use made of this information. not provide medical, prescription advice or diagnose illness. The information, opinions and / or advice expressed are not intended to be a substitute for conventional medical service or treatment. If you have a serious medical condition, consult your doctor or specialist. Only your physician can provide relevant diagnosis, prescribe medications and / or put under treatment.
This web site contains links to external websites operated by other parties. These links are provided for your convenience and reference. We are not responsible for the content or products elsewhere.

We remind you that the opinions, views, actions, statements, comments and opinions expressed in this page belong to their authors, and may not reflect the policies or positions of